Refund & Cancellation Policy
Clear and transparent terms regarding transactions, automated reversals, and subscriptions.
1. Failed or Disrupted UPI Transactions
If a customer's bank account is debited but the order fails or times out, the funds are automatically reversed to the payer's source bank account by the NPCI banking network within 2 to 5 business days without requiring manual intervention.
2. Merchant Product / Service Refunds
Refunds for products or services purchased from individual merchants using UPI Gateway are subject to the specific merchant's return and refund policy. Buyers should contact the merchant directly with their Order ID or Bank UTR number.
3. Gateway Subscription Plan Refunds
Merchant subscription plans (Monthly, Quarterly, or Yearly) provide immediate access to API infrastructure, webhook services, and dedicated gateway slots. Therefore, activated plans are non-refundable once initialized, except in cases of verified duplicate billing.
4. Cancellation Policy
Merchants may choose not to renew their subscription at the end of their current billing cycle without incurring any cancellation penalties.